Contact & Support

We're here to help

1. Support Channels

2. Before You Contact Us

To help us assist you more quickly, please have the following information ready when contacting support:

• Account Email: The email address associated with your Builddesk account
• Description of Issue: Clear explanation of the problem or question
• Steps to Reproduce: For technical issues, describe what you were doing when the problem occurred
• Screenshots: If applicable, include screenshots showing the issue
• Browser/Device: Let us know which browser and device you're using

3. Frequently Asked Questions

How do I reset my password?

Visit the login page and click "Forgot Password". You'll receive a password reset link via email.

How do I upgrade or downgrade my plan?

Log into your account, navigate to Settings > Billing, and select "Change Plan". Upgrades take effect immediately; downgrades take effect at the next billing cycle.

How do I cancel my subscription?

Go to Settings > Billing > Cancel Subscription. Your access remains active until the end of your current billing period. For assistance, contact billing@builddesk.io.

How do I export my data?

Navigate to Settings > Data Export to download your projects, documents, and files in structured formats (CSV, JSON). For bulk exports or assistance, contact support@builddesk.io.

Do you offer training or onboarding?

Enterprise plans include dedicated onboarding and training sessions. For Starter and Professional plans, we provide comprehensive documentation and video tutorials. Contact sales@builddesk.io for custom training options.

4. Business Hours

Our support team operates during Central European Time (CET) business hours:

• Monday - Friday: 9:00 AM - 6:00 PM CET
• Weekend: Limited support (urgent issues only)
• Holidays: Reduced hours (we'll notify customers in advance)

Note: Enterprise customers with SLA agreements may have extended support hours. Contact your account manager for details.

5. Postal Address

For legal correspondence or formal inquiries, you can reach us at:

6. Stay Updated

Follow our updates and announcements:

• Product Updates: In-app notifications for new features and improvements
• Service Status: Check our status page for real-time platform health (coming soon)
• Newsletter: Subscribe for tips, best practices, and product news

7. Feedback and Suggestions

We value your feedback! If you have ideas for new features, improvements, or general suggestions, please share them with us at support@builddesk.io.

While we can't implement every suggestion, we carefully review all feedback and use it to guide our product roadmap.